Secure Messaging on iOS, Android, and the web reduces phishing attacks, enhancing communication with support officers.
Bank digital users and bank support officers.
Lead Product Designer
Lead Product Designer, Creative Director, PMs
2 years (2021-2022)
iOS, Android, Tablet and Web
Published in the staging environment
Cyberattacks in the banking industry notably increased. In response, the bank aimed to address this issue by enhancing the security of communications.
Certain clients received unusual or suspicious emails.
Critical documents were exchanged via email, compromising the level of security.
Clients contacted bank support officers multiple times, diminishing their available time for other important tasks.
How could we create a safer and more convenient way to communicate with the clients?
At first, we believed that providing email and SMS options would be advantageous for users who have a preference for a particular communication channel.
After testing, users found no clear distinction between email and messages. Consequently, we focused on messages, which is more consumer-friendly.
The initial version aimed to showcase standard chat functions such as calling and voice recording, but due to time constraints, these features were not prioritized.
The second option emphasized UI optimization with smaller avatars, organized threads, enhanced security through encryption for calls, and improved overall UI, including better spacing and a clear send button.
We added threads to organize different client topics, emphasizing them since each client could only have a single support officer. This helps in identifying and addressing specific cases efficiently.
We optimized the document-sharing process, simplifying it for users to send documents while clearly indicating the allowed document types to their support officer.
This project took precedence over others, and we expanded the feature from the app to the web, ensuring responsiveness for the bank's website.
I've worked with Gianmarco on several digital banking products. He brought creativity, flexibility, and a genuine openness to input from all sides. He was always accommodating to product decisions and adapted designs to align with data and business needs while still creating thoughtful user experiences.
Christopher Hill
Vice President of Product Management at Seattle Bank
Gianmarco showcased creative leadership on YML's most important and largest account. He was very responsible for helping build a stronger partnership with a new CCO that came onboard and helped us secure our position as leaders with the org. Gianmarco has a strong POV that is unshakable.
AJ Karim
Account Leadership @ EPAM Systems
Gianmarco was a key part of the Secure Messaging project for First Republic, bringing exceptional organization, a clear grasp of business and technical priorities, and genuine ease in working with. He has a knack for making complex ideas feel simple and approachable.
Scott Irwin
Director of Design at OneVest
We collaborated closely on projects for First Republic Bank and Captain Morgan, and his ability to balance creative vision with thoughtful execution made a huge impact on both. Beyond his craft, Gianmarco is a great teammate, collaborative, reliable, and always pushing ideas forward.
Anthony Cardenas
Lead Product Designer at Code And Theory
We collaborated on building exceptional digital products for First Republic Bank. Gianmarco is not only an outstanding designer but also an incredible collaborator. He's highly communicative, proactive in sharing new ideas, and never hesitates to take on the heavy lifting whether independently or as part of a team.
Maher Sinhari
Principal Product Designer at Mindworks
I had the chance to work with him directly on FRB’s future visioning project. From pitches to globally established clients, he consistently showed a strong ability to tackle complex UX challenges with a thoughtful, product-driven approach.
Graham Ameron
Design Director at Code And Theory
I am grateful to have collaborated on a demanding project with exceptionally talented individuals and multiple teams.
This helped me in enhancing my skills across diverse devices by adapting solutions for various platforms such as iOS, Android, and the web.
While working on this, I supported the Tablet team and the corporate version of this feature. I had to organize my tasks and establish priorities.
I collaborated with diverse development specialists, including Android devs, iOS devs, and web devs, each with unique requirements. This experience greatly assisted me in adapting to various circumstances.
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